FAQs

Review our FAQs below to learn more about our ordering and shipping process. If you have any questions that we haven't addressed here, please shoot us an email over at staffcowear@gmail.com with title "order inquiry" and we'll get back to you as soon as we can.

Thanks for stopping by and supporting

 

 

 

1.) What are your shipping rates and do you ship internationally?

 

For Us and other countries. We charge a flat rate shipping fee of $25 on international orders of $40 or less, then $30 on international orders of $41-$80, and $40 on international orders of $81-150 and we ship orders in different company depending which is more feasible. All prices referenced here are in USD.

For Asian countries. We charge a flat rate shipping fee of $18 on international orders of $40 or less, then $20 on international orders of $41-$80, and $23 on international orders of $81-150 and we ship orders in different company depending which is more feasible. All prices referenced here are in USD.

 

For Ph Orders, We ship using xend and offer free shipping on all PH orders over P750.

 

PLEASE BE AWARE: Our international customers (especially those located in the UK) may be charged customs fees when collecting your order. Please be aware of the possibility of that charge when collecting your shipment as it is not factored in to what you're paying us. Sorry we can't be of more help with this... international laws and other related concern.

 

2.) How can I pay for my order?

We currently accept the following methods of payment through a secure processing service via Paypal, 

Cash on Delivery for Ph Orders only.

 

3.) How long will it take to receive my order?

For international orders, please allow 1-2 weeks for delivery.

For PH orders, please allow 3-7 days for shipments to arrive to you depending where you are.

The items will be ship within 24 hours excluding holidays and weekend.

Please note that during the holiday season or following sales, this time may increase. 

 

4.) Do you take wholesale orders?

Yes!  If you believe in our vision and would like to showcase the goods to your own community, we want to work with you! E-mail us with the title "Wholesale" at staffcowear@gmail.com to learn more.

 

5.) I'm not sure what size I should pick...?

First, be sure to check out the sizing guide per product to see the measurements for the variety of items we currently offer and check it with your own clothes. We suggest you save your favorite clothes measurement for your future online shopping experiences.

 

6.) If I'm Small at my first order does it mean I will order small on my future orders?

 

 

The styles vary. Some are loose and some are regular fit. Depending on the style you would like to have, you may opt for a medium on a dress shirt and a small on loose boxy fit tee.

 

7.) I'm looking to exchange/return one of my shirts. What should I do?

We want to make sure we offer the best service and true to the specs given for our customers.  However due to our low priced item we cannot shoulder the shipment back and forth. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Kindly visit the return page for more details.

For any return Staff co warehouse is at, 4b Don Celso S. Tuason Avenue, Cainta 1900, Rizal Philippines and make sure to include the return details.

Return Slip Details:
"Staff" Name:
Order No:
Shipping Provider:
Items you would like to return :
(in this order: product name, size) 
Return Reason:
Return Action: (Store Credit or Paypal)

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.